Policies & Privacy

Privacy policy

We are committed to complying with the General Data Protection Regulation and the Data Protection Act 2018. Looking after the personal information you share with us is extremely important to us, and we want you to be confident that your personal data is kept safely and securely. 

We do not store credit card details or share customer credit card details with any 3rd parties

We may use recommended Apps which have access to personally identifiable information (PII).  


Returns policy 
Items will be quality checked before dispatch. Only in the rare instances of faulty items or errors by us will be elibible for return to exchange.

If you are not happy with any of our products, call us on 07887935511 and we can advise you on the next steps and do our very best to fix the problem. You have 14 days from receiving your order to request a return for a faulty item. 

Please do not return any items without speaking to a member of the team. 

We will replace all faulty customised items. However, we cannot provide returns on customised items that are not faulty. Please make sure you check any artwork before signing off as pre-approved artwork errors cannot be returned.

Priority deliveries paid for when ordering are customer preference and delivery surcharges cannot be refunded.

  
Free UK delivery policy 
Please allow 10 working days for free delivery.  Orders are delivered via the Royal Mail standard first class service.  

Tracked 48 order policy

If you chose Royal Mail tracked 48 we will send your order with a tracking number and following dispatch the Royal Mail promise to get it to you within 48 hours.  It does not mean that your order will reach you within 48 hours of your order as all our items are embroidered to order.

  

PRIVACY STATEMENT

 

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. 
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. 
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent? 
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. 
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent? 
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at armadillocustomembroidery@virginmedia.com or mailing us at: 
Old School Football 
Unit 8, Portsmouth Enterprise Centre, Quartremaine Road, Portsmouth, PO3 5QT

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted by Ralawise. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 
 

Payment: 
If you choose a direct payment gateway to complete your purchase, then Ralawise stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. 
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. 
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. 
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. 
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.


For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. 
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.


Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links  - When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. 
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at armadillocustomembroidery@virginmedia.com

or by mail at:-
Armadillo Embroidery
[Re: Privacy Compliance Officer] 
Unit 8, Portsmouth Enterprise Centre, Quartremaine Road, Portsmouth, PO3 5QT